Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Ability Answers' relationship with you in relation to this website.
The term "Ability Answers" or "us" or "we" refers to the owner of the website whose registered office is Unit 2, Cwm Road, Hafod, Swansea, SA1 2AY. The term "you" refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.
Warranty period on all items: 1yr return to base unless otherwise stated.
To return a faulty item to us within the
guarantee period, please contact us first to obtain a returns number. We
will then instruct you on how to return the item. You must bear the
cost of postage and packaging when sending an item back to us.
All
warranty returns are tested by our qualified engineers. If a fault is
found then we will offer a repair or replacement. Where this is not
possible, we will issue a refund.
If an item is tested and no fault
is found then we will request that you collect the item from us. We can
arrange to return it to you subject to you paying the return carriage
fee calculated by us from the weight of the item.
7 day cancellation period (non-faulty returns)
You are covered by Consumer Protection (Distance Selling) Regulations 2000 when you purchase items from us - this entitles you to return the items to us for a refund. To take advantage of this, you must notify us within 7 days of the day after you receive the goods. This must be in writing (either email or fax is acceptable). Cancellation requests by telephone are not valid and not accepted.
Under the Distance Selling Regulations you are allowed to open the item to inspect the goods, but not use them. Care must be taken to avoid damaging the packaging as you will lose your rights to return the item.
If an item returned under the Distance Selling Regulations has been used, or the packaging is unnecessarily damaged, we reserve the right to refuse the refund and request that you collect the item from us. We can arrange to return it to you subject to you paying the return carriage fee as stated above.
In exceptional circumstances (for example, big button remote controls) we may accept a used non-faulty return for refund, minus a 20% restocking fee (note, that this must be within the 7 day period). These returns need to be approved by us and a returns number obtained before sending them back.
When sending items back, ensure they are well packed and obtain adequate proof/insurance against lost or damaged items. Items must be returned unused and complete with original order number or sales receipt. You must bear the cost of postage and packaging when sending an item back to us.
NB: None of our conditions affect your statutory rights as a consumer.
All orders are shipped by Royal Mail or courier.
Postage charges are calculated based on the weight of your shopping cart and the delivery location.
You can check the postage costs by viewing your shopping cart and clicking the 'Estimate Shipping' link which can be found just underneath your shopping cart, above the checkout button.
A pop up window will open for you to select the delivery destination - you may need to disable pop-up blockers, or hold the SHIFT key when clicking this link.
Delivery Times
UK deliveries = Usually 1-5 working days Via Courier or Royal Mail
Europe = Usually 7-10 working days - Via Courier or Airmail
Worldwide = up to 21 working days - Air Mail
NB: Delivery times are approximate and may change without notice. We reserve the right to increase delivery charges as necessary, however we will inform you of such changes and offer you the option to cancel your order without charge.
Lost/Delayed Items
Please note, that our delivery times above are estimates and most deliveries are made within the above timescales.
Unfortunately, items can get lost or delayed whilst in the care of the delivery system. This is out of our control, however any delayed items generally show up within a few days.
UK Deliveries: If your item is delayed in the delivery system, we cannot investigate the non arrival until 15 working days from the date of despatch have elapsed. From this point, any delayed items are officially classed as lost, and we will be happy to send a replacement.
Non-UK deliveries: If your item is delayed in the delivery system, we cannot investigate the non arrival until 25 working days from the date of despatch have elapsed. From this point, any delayed items are officially classed as lost, and we will be happy to send a replacement.
Undeliverable Items
If an item sent by us is undeliverable (e.g. no one is in to sign for the item) a 'While you were out' card will be left by Royal Mail, Fedex, or Hermes/Parcelnet.
In the case of a Royal Mail card, you will have up to one week to arrange re-delivery or collection. After this, the item will be returned to us free of charge but may incur a 5% of order total handling fee, plus redelivery fees chargeable to you.
In the case of a Fedex or Hermes/Parcelnet card, your item will be kept at your nearest depot for five days for you to arrange re-delivery or collection (please use the contact number on the card). After this, the item will be returned to us and may incur a return fee (minimum �5, maximum �25, based on weight), a handling fee of 5% of order total, plus redelivery fees chargeable to you.
