All orders are shipped by Royal Mail or courier.
Postage charges are calculated based on the weight of your shopping cart and the delivery location.
You can check the postage costs by viewing your shopping cart and clicking the 'Estimate Shipping' link which can be found just underneath your shopping cart, above the checkout button.
A pop up window will open for you to select the delivery destination - you may need to disable pop-up blockers, or hold the SHIFT key when clicking this link.
Delivery Times
UK deliveries = Usually 1-5 working days Via Courier or Royal Mail
Europe = Usually 7-10 working days - Via Courier or Airmail
Worldwide = up to 21 working days - Air Mail
NB: Delivery times are approximate and may change without notice. We reserve the right to increase delivery charges as necessary, however we will inform you of such changes and offer you the option to cancel your order without charge.
Lost/Delayed Items
Please note, that our delivery times above are estimates and most deliveries are made within the above timescales.
Unfortunately, items can get lost or delayed whilst in the care of the delivery system. This is out of our control, however any delayed items generally show up within a few days.
UK Deliveries: If your item is delayed in the delivery system, we cannot investigate the non arrival until 15 working days from the date of despatch have elapsed. From this point, any delayed items are officially classed as lost.
Non-UK deliveries: If your item is delayed in the delivery system, we cannot investigate the non arrival until 25 working days from the date of despatch have elapsed. From this point, any delayed items are officially classed as lost.
Undeliverable Items
If an item sent by us is undeliverable (e.g. no one is in to sign for the item) a 'While you were out' card will be left by Royal Mail, Fedex, or Hermes/Parcelnet.
In the case of a Royal Mail card, you will have up to one week to arrange re-delivery or collection. After this, the item will be returned to us free of charge but may incur a 5% of order total handling fee, plus redelivery fees chargeable to you.
In the case of a Fedex or Hermes/Parcelnet card, your item will be kept at your nearest depot for five days for you to arrange re-delivery or collection (please use the contact number on the card). After this, the item will be returned to us and may incur a return fee (minimum �5, maximum �25, based on weight), a handling fee of 5% of order total, plus redelivery fees chargeable to you.
Warranty period on all items: 1yr return to base unless otherwise stated.
To return a faulty item to us within the guarantee period, please contact us first to obtain a returns number. We will then instruct you on how to return the item. You must bear the cost of postage and packaging when sending an item back to us.
All warranty returns are tested by our qualified engineers. If a fault is found then we will offer a repair or replacement. Where this is not possible, we will issue a refund.
If an item is tested and no fault is found then we will request that you collect the item from us. We can arrange to return it to you subject to you paying the return carriage fee calculated by us from the weight of the item.
7 day
cancellation period (non-faulty returns)
You are covered
by Consumer Protection (Distance Selling) Regulations 2000 when you
purchase items from us - this entitles you to return the items to us for
a refund. To take advantage of this, you must notify us within 7 days
of the day after you receive the goods. This must be in writing (either
email via our contact page, or fax is acceptable). Cancellation requests by telephone are not
valid and not accepted.
Under the Distance Selling Regulations you are allowed to open the item to inspect the goods, but not use them. Care must be taken to avoid damaging the packaging as you will lose your rights to return the item.
If an item returned under the Distance Selling Regulations has been used, or the packaging is unnecessarily damaged, we reserve the right to refuse the refund and request that you collect the item from us. We can arrange to return it to you subject to you paying the return carriage fee as stated above.
In exceptional circumstances (for example, big button remote controls) we may accept a used non-faulty return for refund, minus a 20% restocking fee (note, that this must be within the 7 day period). These returns need to be approved by us and a returns number obtained before sending them back.
When sending items back, ensure they are well packed and obtain adequate proof/insurance against lost or damaged items. Items must be returned unused and complete with original order number or sales receipt. You must bear the cost of postage and packaging when sending an item back to us. All items must be received fully postage paid. We will not be liable to pay any excess charges levied due to insufficient postage applied to the return.
NB: None of our conditions affect your statutory rights as a consumer.
